Orders
Once your order has been placed successfully, we will send you an email and/or an SMS confirming we have received your order.
We will then contact you via email and/or SMS confirming your order has been dispatched and provide you with a tracking number.
As a final step, you will receive an email and asked to write a review on your shopping experience with Liccoled. This valuable feedback will help us to improve future customer experience and to grow into a better business.
Your order will be dispatched from our warehouse within 2-5 business days, if not stated otherwise. Please note that items ordered together will be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated.
Once your complete order has been dispatched you will receive a shipment email providing a tracking number.
After receiving the shipment confirmation email, it can take up to 5-7 (5-10 for custom and handmade fixtures) business days until the tracking code is active. If you still experience problems, please don’t hesitate to email our customer service team at info@liccoled.com.
It is perfectly normal that your shipment doesn't move in a couple of days. Please be patient.
If your order hasn’t arrived within the estimated delivery time, as mentioned in our Shipping Policy, you can contact our Customer Service team at info@liccoled.com for further assistance.
Please remember to provide your order confirmation number and item details when you contact us.
If you’ve ordered during one of our sales or the busy holiday period please bear in mind that your delivery might take longer than normal to get to you.
Products
A number of fixtures which hang from a single chain, cord, or with a small ceiling mount
(pendant lights) and some chandeliers can be installed on sloped/vaulted ceilings.
Note: Before placing your order, be sure to inform us where you are planning to install the fixture. It is advisable to send us a photo of your ceiling so that we can confirm if the selected fixture
can be installed properly. Email your inquiry to info@liccoled.com.
Most of our fixtures’ suspension wires are adjustable. The specifications for the fixtures can be found on their different product pages.
While we aim to preserve the concept and artistry behind the fixtures, some of them can definitely be customized to fit your specific needs. Send your inquiry to info@liccoled.com and we’d be more than happy to assist you.
Note: Additional fees may apply to altered and customized products.
Payments
Default currency is USD / CNY.
You can change currency with the Currency selector in the sidebar menu (also available in desktop version's header).
We accept payments by TT 100% full payment in USD currency or our local Chinese currency. For bulk order, you can pay 50% deposit before production and 50% balance before shipment.
We currently do not accept Cash on delivery.
Every country reserves the right to charge tax on any imports, which is entirely out of our control. In the event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your country's customs department. For an exact costs of these fees you should see your local post office or customs office. We will not be responsible for such expenses under any circumstances.
Shipping
Yes, we ship lights to all corners of this world. However, there a few exceptions.
We are a Chinese company that sources products from a diverse range of vendors across the China. Our primary warehouse is strategically located in Suzhou City Jiangsu Province, which serves as the main distribution hub for the majority of our orders.
All orders will be handled within 1-2 days and dispatched 3-5 days later depending on current workload.
Our Premium Shipping is usually delivered within 30 business days from dispatch. We also offer Express alternatives. For more specific delivery estimates, see our Shipping Policy.
Warranty
Most of our fixtures have a limited three-year warranty. Should you have any problem within this time frame, send us an email at info@liccoled.com. We’ll make sure to evaluate the issue and send you a replacement part or a new fixture, if necessary.
Note: Replacement claims are subject to Liccoled's warranty guidelines and policies.
Returns & Refunds
If you change your mind shortly after placing your order and want to request for your order to be cancelled/changed you can do so by emailing info@liccoled.com.
Please include your full name, order number and email address within your request. Our Customer Service Specialists will check if it is possible to cancel/change your order before it is dispatched and if so, they will confirm your cancellation via email.
Cancellation and order changes due to customer remorse or incorrect purchase decision must be received within 24 hours after placing the order, otherwise we may not be able to change or cancel order processing.
As we work around the clock to dispatch orders as quickly as possible we may not always be able to cancel/change your order once it has been placed. If this is not possible you will need to return it back to our warehouse once delivered for a refund.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at info@liccoled.com and we’ll take you through the process.
More information and details here: Returns & Refunds.
Other
You can contact us through our Contact Page! We will be happy to assist you.